This was a special initiative created at the beginning of the lockdown in Brazil in April 2020.
The idea consisted in designing a particular area on the home screen of Bradesco’s app to facilitate some of the banking processes during the pandemic since people couldn’t leave their homes to go to the bank. At the time, due to several business rules, some banking services still needed to be done in person.
Screenshots of the walkthrough with illustrations and an introductory text about the initiative
I had the opportunity to participate in the planning, development of the interface, and prototyping.
The challenge was to simplify the mobile experience so potential users could solve small bureaucracies on the first contact, such as opening a new account and having access to the main services without leaving the house.
Screenshots of parts of a document authentication flow with instructions, illustrations and feedback information
The “Bradesco against Covid-19” prototype features a walkthrough, a simulation of document authentication, and a transaction flow.